Which activity is involved in the Internal Supply Chain Management (ISCM) macro process?

The activity involved in the Internal Supply Chain Management (ISCM) macro process is order fulfillment. Order fulfillment is a critical component of ISCM as it encompasses the entire process of receiving, processing, and delivering customer orders. This process ensures that the right products are delivered to the right place at the right time, which is essential for customer satisfaction and operational efficiency.

ISCM focuses on activities that occur within an organization to manage the flow of materials and information effectively. Order fulfillment integrates various internal functions such as inventory management, transportation, and customer service, aligning them towards the goal of meeting customer demand.

While supplier evaluation and product design play important roles in the broader supply chain and are integral to procurement and product development respectively, they fall outside the scope of the internal focus of ISCM. Warehousing, although vital for storing goods and managing inventory, is more about storage and does not represent the overall process of fulfilling customer orders in the same way that order fulfillment does. Thus, order fulfillment best exemplifies the activities that are central to the ISCM macro process.